Order Questions
For order updates, shipping questions, returns, or exchanges, include your order number and the email used at checkout.
Kailora Support
Contact Us
Questions about an order, sizing, materials, shipping, or choosing your intention? We are here to help.
Email us at kailora.energy@gmail.com. Please include your order number when asking about an existing order.
Product Guidance
If you need help choosing a piece by intention, material, size, or gift occasion, tell us what you are looking for and we will guide you.
Support Hours
Customer care is available Monday-Friday. Response times may vary during weekends, holidays, and high-volume periods.