Contact Kailora
For order questions, delivery updates, product guidance, returns, or support, email us at support@kailorashop.com. Please include your order number and the email address used at checkout so we can help faster.
Kailora Support
Customer Support
Support for orders, preparation, international shipping, package issues, returns, and choosing the right Kailora piece.
Customer Support
We are here to help with your Kailora order, product questions, shipping updates, and after-sales support.
Contact Us
Email: support@kailorashop.com
We usually reply within 1–3 business days.
Company Information
Company Address: Yuhang District, Zhefu Xixitang, Hangzhou, Zhejiang 311122, China
Contact Number: +86 182 5848 0315
Order Help
- Order confirmation and payment questions
- Shipping status and tracking updates
- Product questions before purchase
- Return or exchange questions
Return & Exchange Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs. For change-of-mind exchanges, customers are responsible for the cost of returning the original item and, where applicable, the shipping cost for the replacement item.
If Kailora sent the wrong item or confirms that an item arrived damaged, we will provide an appropriate resolution. If a replacement item is sent in these cases, you will not be charged for replacement shipping.
See Returns & Exchanges for full eligibility requirements and instructions.
Before You Contact Us
Please include your order number, the email used at checkout, and a short description of your question so we can help faster.
Important Note
Kailora jewelry is designed as Tibetan-inspired symbolic jewelry for personal intention, reflection, and meaningful daily wear. It is not intended to guarantee spiritual, physical, medical, financial, or protective results.
Order Processing Timeline
Please allow 3–5 business days for order preparation, quality checking, and dispatch. Product-specific origin and construction details are listed on each product page.
Estimated Delivery Time
Delivery estimates vary by destination and are shown at checkout where applicable. For United States orders, Standard Tracked delivery is estimated at 10–14 business days after dispatch and Priority Tracked delivery at 7–10 business days after dispatch. Carrier schedules, holidays, customs processing, and local delivery conditions can affect the estimate.
Shipping Rates, Taxes & Duties
The same shipping-rate policy applies across all destinations currently available for purchase on Kailora: Standard Tracked Shipping is free on orders of $79 or more, $20 on orders under $79, and Priority Tracked Shipping is $30 for all order values. Applicable taxes, sales tax or VAT, import duties, and customs clearance fees are covered by Kailora, so no additional tax or duty payment should be due upon delivery.
If Your Package Has Not Arrived
If your package appears significantly delayed, lost, or is marked as delivered but cannot be located, contact support@kailorashop.com with your order number and tracking information. We’ll review the available carrier information and advise you on the appropriate next steps.
Address Or Order Changes
If you need to change your shipping address or order details, contact us as soon as possible. Once the order has entered preparation or dispatch processing, changes may no longer be possible.
Returns & Exchanges
If your Kailora piece is not right for you, please contact us before sending anything back. Eligible return or exchange requests are reviewed according to our Returns & Exchanges policy, and items should be unworn, unused, and in original condition whenever possible.