KAILORA CUSTOMER CARE
Shipping & Delivery
Clear delivery expectations across all markets currently available on Kailora, with tracked shipping and no surprise taxes or import charges upon delivery.
Order Processing
Please allow 3–5 business days for order preparation, quality checking, and dispatch.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.
Business days exclude weekends and public holidays. During unusually busy periods, processing may take slightly longer. If a significant delay affects your order, Kailora will contact you using the email provided at checkout.
Estimated Delivery Times
Delivery times vary by destination. The estimates below are for orders delivered to the United States; destination-specific estimates for other markets currently available on Kailora are shown at checkout.
UNITED STATES
| Shipping Method | Processing | Transit After Dispatch | Estimated Total |
|---|---|---|---|
| Standard Tracked | 3–5 business days | 10–14 business days | 13–19 business days |
| Priority Tracked | 3–5 business days | 7–10 business days | 10–15 business days |
Estimated total delivery time includes order processing plus transit after dispatch. Delivery estimates are not guaranteed. Severe weather, carrier disruptions, public holidays, remote destinations, or customs processing may occasionally affect arrival.
Shipping Rates
The shipping-rate policy below applies to every destination currently available for purchase on Kailora.
This rate policy applies across Kailora’s currently open markets. Free-shipping eligibility is based on the merchandise subtotal after discounts and before shipping charges. Shipping charges, where applicable, are shown separately at checkout.
NO SURPRISE IMPORT CHARGES
Taxes, Duties & Import Fees — Covered by Kailora
For every destination currently available for purchase on Kailora, applicable taxes are covered by Kailora.
This includes applicable sales tax or VAT, import duties, and customs clearance fees. Product prices include applicable taxes, and you will not be asked to pay additional taxes, customs duties, or import fees when your order is delivered.
Shipping charges, where applicable, are shown separately at checkout.
If you receive an unexpected customs or import-payment request for a Kailora order, contact support@kailorashop.com with your order number before making any payment.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address used at checkout.
Why hasn’t my tracking updated?
Tracking may take 24–72 hours to show the first carrier update after dispatch. A temporary lack of updates does not necessarily mean your package has stopped moving.
My tracking has not updated for several days. What should I do?
If tracking has not updated for an extended period, contact support@kailorashop.com with your order number and checkout email. We’ll help review the shipment status.
Available Markets & International Delivery
Kailora ships to the destinations currently enabled in the country/region selector and at checkout.
The shipping-rate policy shown above applies across all currently available Kailora markets. Delivery estimates may vary by destination and are shown at checkout where applicable.
Applicable taxes, VAT, import duties, and customs clearance fees are covered by Kailora for all destinations currently available for purchase.
Shipping Address Changes
Please review your shipping address carefully before placing your order.
If you notice an error after checkout, contact us as soon as possible at support@kailorashop.com. We’ll do our best to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.
Delivery Issues & Delays
If your package appears delayed, lost, or has been marked as delivered but cannot be located, contact Kailora Support with your order number and tracking information.
We’ll help review the available carrier information and advise you on the next steps.
Return & Exchange Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs. For change-of-mind exchanges, customers are responsible for the cost of returning the original item and, where applicable, the shipping cost for the replacement item.
If Kailora sent the wrong item or confirms that an item arrived damaged, we will provide an appropriate resolution. If a replacement item is sent in these cases, you will not be charged for replacement shipping.
See Returns & Exchanges for full eligibility requirements and instructions.
Need Help?
For tracking, delivery, return, or exchange questions, email support@kailorashop.com with your order number and checkout email.